Each request for a refund is considered individually by the technical support staff.
Refunds can only be made if the following conditions are met:
1. The payment method you used allows a refund (must support a refund).
2. Purchased in-game resources must be on the account in full: silver, gold, VIP status and other must not be spent.
After a refund, the in-game purchase will be deleted from your profile.
Refunds of purchases without notification.
If the return of purchases were made without individual consideration of the situation or warning technical support about the return, the profile will be subject to action.